MEASURING AND MANAGING PERFORMANCEIN ORGANIZATIONS

Le Monde En Tique

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Ouvrage 9780932633361 : MEASURING AND MANAGING PERFORMANCEIN ORGANIZATIONS
Here's an essential reference for all managers facing the multitude of issues involved in any measurement
program. Developed from an award-winning doctoral thesis at Carnegie Mellon University, this is a lucid,
captivating analysis of organizational performance measurement.
Author Robert D. Austin emphasizes the behavioral aspects of measurement situations. The focus is on people
and how they react when they are part of organizational systems that are being measured.
Interviews enrich the text, conducted with eight recognized experts in the use of measurement to manage
computer software development: David N. Card, of Software Productivity Solutions; Tom DeMarco, of the
Atlantic Systems Guild; Capers Jones, of Software Productivity Research; John Musa, of AT&T Bell
Laboratories; Daniel J. Paulish, of Siemens Corporate Research; Lawrence H. Putnam, of Quantitative
Software Management; E. O. Tilford, Sr., of Fissure; plus the anonymous Expert X.
A practical model for analyzing measurement projects solidifies the text -- don't start without it!
Partial Contents
An Introduction to Measurement Issues
A Closer Look at Measurement Dysfunction
Constructing a Model of Measurement and Dysfunction
Bringing Internal Motivation into the Model
Designing Incentive Systems
Comparing Delegatory and Measurement-Based Management
Purely Informational Measurement
How Dysfunction Arises and Persists
The Cynical Explanation of Dysfunction
Interviews with Software Measurement Experts
The Measurement Disease
Societal Implications and Extensions
Interview Methods and Questions
Glossary, Bibliography, Index
From the Foreword
". . . admirable . . . We believe this is a book that needs to be on the desk of just about anyone who manages
anything."
-- Tom DeMarco and Timothy Lister
From the Preface
"Some books on measurement so strongly advocate its use that they look almost exclusively at success stories.
They profess to tell you how to get it right but they supply little or no detail about the consequences or likelihood
of getting it wrong. Partly this is because stories of management failures are harder to find than accounts of
successes, for obvious reasons: People like to claim credit for successes and forget failures. But you can learn a
lot from failure. So I've worked to find examples of failure and devoted a significant portion of this book to
examining the examples in search of a common pattern. . . . Understanding the pattern of failure can help us
avoid it."

Auteur : AUSTIN
Editeur : DORSET HOUSE
Nombre de pages : 240
Date de publication : 10 1996

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